logistic Coordinator

1. Job Objective

To manage end-to-end warehouse operations for the company's e-commerce, marketplace business and offline business distributions , including Amazon, FirstCry and other online sales channels. The role involves order processing, invoicing, shipment coordination, inventory management, GST billing and ensuring timely and accurate order dispatches while maintaining proper documentation and operational efficiency.

2. Key Responsibilities

A. Marketplace Order Management

· Manage daily orders received, Download, process and verify orders received through respective marketplace portals.

· Ensure and monitor accurate order allocation, picking, packing and dispatch within the prescribed timelines.

· Monitor order status, pending orders, cancellations and returns. Ensure compliance with marketplace-specific packaging, labelling and dispatch guidelines.

B. Billing & GST Documentation

· Generate sales invoices and GST-compliant bills for all online marketplace orders. Ensure accurate billing with respect to GST rates, HSN codes, product details and invoice values.

· Prepare and submit GST invoices and other required billing documents to marketplaces and logistics partners, wherever applicable.

· Maintain proper records of invoices, credit notes, debit notes and related documents.

· Coordinate with the accounts team for billing reconciliation and GST-related documentation.

C. Shipment & Logistics Coordination

· Coordinate with logistics partners and marketplace-appointed delivery partners for daily pickups and shipments.

· Generate shipping labels, manifests, e-way bills wherever applicable, and other dispatch documents.

· Ensure timely handover of packed shipments to logistics partners.

· Track shipments and follow up on delayed, undelivered, lost or damaged consignments.

· Maintain dispatch records and proof of shipment handover. Coordinate reverse logistics for customer returns, RTOs and replacement shipments.

D. Warehouse & Inventory Management

· Maintain accurate stock records for all online marketplace orders. Coordinate with the warehouse team for stock allocation and availability.

· Ensure SKU-wise inventory accuracy between physical stock and marketplace inventory.

· Monitor stock discrepancies, damaged goods and returned merchandise.

· Ensure proper storage, packaging and handling of products.

E. Marketplace Coordination & Reporting

· Coordinate with marketplace account managers and operations teams for order-related issues.

· Resolve billing, shipment, inventory and dispatch-related queries. Prepare daily reports covering orders received, orders processed, pending dispatches and shipments completed.

· Maintain marketplace-wise sales, billing and dispatch documentation. Support the e-commerce team with operational data and reconciliation reports.

3. Desired Skills & Competencies

· Experience handling other e-commerce marketplaces is an added advantage.

· Knowledge of GST invoicing, HSN codes and basic GST documentation.

· Familiarity with shipping labels, manifests, e-way bills and logistics processes.

· Basic knowledge of inventory management and warehouse operations.

· Proficiency in MS Excel and basic computer applications.

· Good coordination and communication skills.

· Strong attention to detail, accuracy and time management.

· Ability to handle daily operational volumes and meet dispatch deadlines.

• It is a Full Time Warehouse / Logistics job for candidates with 0 - 2 years of experience.