The Floor In-Charge is responsible for overseeing daily operations on the floor, ensuring smooth workflow, maintaining discipline, meeting productivity targets, and providing excellent customer service. The role involves supervising staff, coordinating tasks, and ensuring company policies and safety standards are followed.
Supervise and manage day-to-day floor operations
Allocate duties and shifts to floor staff
Monitor staff performance and productivity
Ensure adherence to company policies, procedures, and safety standards
Handle customer queries, complaints, and escalations professionally
Maintain cleanliness, organization, and proper layout of the floor
Coordinate with management and other departments
Ensure inventory, tools, or materials are properly used and stored
Train new employees and provide on-the-job guidance
Prepare daily reports on attendance, performance, and issues