Key Result Area Key Performance index
Cleanliness and Hygiene Cleanliness and hygiene of RDC and Manpower
Customer Service Timely replies and resolution of Customer Escalations
Delivery
Planning DEs for daily Operations and informing RDC Manager for
same in coordination with Operations Executive
Managing Delivery boys End to end along with shift In charges for
maximum deliveries per day and to guide them to earn bonuses with
additional orders. 100% orders to be delivered as per slot selected by
the customer.
To train delivery boys to handle the Perishable and nonperishable
products to maintain the highest level of customer experience. '0'
delayed orders or damaged orders to be maintained on daily basis
Inventory Ensuring sundries are as per orders count in RDC
Making sure no pilferage at RDC
KPI Maintenance Making sure NPS to be at desired level
Making sure SLA Breach must be at desired level
Quality Check
Ensuring QC is done before order goes out for delivery
Flower/Merchandise Quality Should be best to be used for
arrangements
Making sure DEs and Florists are working effectively and efficiently.