Role Summary

The Center Manager at ABP Management Services Pvt Ltd is responsible for exceeding customer expectations and ensuring the center meets operational, financial, and customer service goals. This includes managing all center resources efficiently, maintaining a strong customer base, and identifying new business opportunities in coordination with the branch staff and regional manager.

Key Responsibilities

1. Sales & Business Development

• Achieve monthly and annual sales targets:

  • Glass Sales

  • Ancillary Sales (Wiper, Vacuuming, Detailing, Battery)

  • Business tie-ups and partnerships

• Drive customer acquisition through local marketing and field visits.

• Increase revenue through upselling and cross-selling initiatives.

2. Financial Performance

• Ensure profitability (EBITDA) of the center.

• Maintain center-level expenses within the allocated budget.

• Manage timely collection of payments from:

  • Insurance companies

  • Retail / end customers

  • Corporate / fleet clients

3. Customer Service

• Achieve NPS (Net Promoter Score) > 85.

• Ensure timely resolution of customer complaints within defined TAT.

4. Operations & Compliance

• Ensure proper documentation and processing of DB (Direct Billing) jobs.

• Submit insurance claims documents within the stipulated TAT.

• Monitor claim payments and follow up for any discrepancies or short payments.

• Ensure 100% adherence to SOPs and center processes.

• Maintain target center audit scores.

5. Team Development & Training

• Conduct regular team training sessions on:

  • Soft skills

  • Company initiatives

  • Operational best practices

• Monitor team performance and development.

6. Reporting & Market Intelligence

• Prepare and submit reports on:

  • Sales performance

  • Gap analysis

  • Market feedback and competitor analysis

• Share Minutes of Meetings (MoM) from center reviews with superiors.

Additional Responsibilities

• Conduct regular visits to clients (insurance partners, corporate, fleet customers).

• Execute marketing activities in the catchment area as per plan.

• Attend scheduled training programs and ensure team participation.

• It is a Full Time Warehouse / Logistics job for candidates with 2 - 6+ years Experience.

More about this Center Manager job

1. What is the eligibility criteria to apply for this Center Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹29000 per month that depends on your interview. It's a Full Time job in Surat.
3. How many working days are there for this Center Manager job?
   Ans: This Center Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Center Manager job?
   Ans: No, there is no fee applicable for applying this Center Manager job and during the employment with the company, i.e., ABP MANAGEMENT SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Center Manager role?
   Ans: There is an immediate opening of 10 Center Manager at ABP MANAGEMENT SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Warehouse / Logistics job.
8. What are the timings of this Center Manager job?
   Ans: This Center Manager job has Day Shift.