Steward

About Curious Laddoo Pvt Ltd

As the proud parent company of Zuru Zuru, Delhi’s beloved Japanese comfort food brand, we at Curious Laddoo Pvt Ltd are redefining what it means to build a restaurant company from the ground up.

We blend global best practices with Indian operational wisdom, balancing street-smart resource optimization with a deep respect for hospitality. With restaurants, a base kitchen, FMCG aspirations, and managed services already under our belt — we’re not just growing, we’re multiplying.

If you believe in excellence without ego, hustle with heart, and systems with soul — we’re building something you’ll be proud to call home.

About the Role

As Hostess at Zuru Zuru, you’ll be the welcoming face and guiding voice for our guests. From greeting and seating to managing reservations and supporting events, you’ll ensure every guest’s experience reflects our philosophy of omotenashi (wholehearted hospitality).

This role goes beyond simply showing guests to their tables — it’s about creating meaningful first impressions, fostering connections, and helping build a warm, memorable atmosphere that keeps our community coming back.

Key Responsibilities

• Hostess Responsibilities

• Reservation Management: Handle reservations across the resevation, phone & walk in while keeping accurate records and seating charts.

• Guest Hosting: Greet and welcome guests warmly, guide them to tables, provide menus, and ensure a smooth start to their dining experience.

• Guest Engagement: Anticipate guest needs, personalize service for special occasions, and foster loyalty with both new and regular guests.

• Issue Resolution: Address guest concerns calmly, resolve complaints professionally, and escalate issues to management when needed.

• Team Coordination: Communicate effectively with floor, and operations staff to maintain seamless service and guest flow.

• Floor Management: Maintain the dining environment by overseeing music, lighting, flowers, and cleanliness to reflect Zuru Zuru’s Omotenashi standards.

• Record Keeping: Update guest records, maintain communication logs, and collect feedback to support continuous improvement.

• It is a Full Time Waiter / Steward job for candidates with 1 - 5 years of experience.