Steward

Job Description – Team Member (QSR Outlet)

Position:

Team Member

Department:

Operations

Industry:

Quick Service Restaurant (QSR)

Reporting To:

Shift Manager / Store Manager

Job Summary:

The Team Member is responsible for providing excellent customer service, preparing food and beverages as per company standards, maintaining cleanliness and hygiene, and supporting smooth day-to-day outlet operations.

Key Responsibilities:

Customer Service

• Greet customers in a friendly and professional manner.

• Take customer orders accurately and assist with menu information.

• Ensure quick and efficient service to customers.

• Handle customer queries and escalate concerns when required.

Food Preparation & Service

• Prepare and serve food and beverages as per SOPs.

• Maintain food quality, presentation, and portion standards.

• Ensure timely preparation and delivery of orders.

Outlet Operations

• Support daily outlet operations during shifts.

• Assist in opening and closing activities.

• Ensure proper use of equipment and workstations.

Hygiene & Cleanliness

• Maintain cleanliness of dining, kitchen, and service areas.

• Follow food safety and hygiene standards at all times.

• Ensure personal grooming and hygiene standards are maintained.

Inventory & Stock Handling

• Assist in stock receiving and storage.

• Ensure proper handling of raw materials and products.

• Minimize wastage and report stock shortages.

Required Skills:

• Good communication skills

• Customer service orientation

• Teamwork and coordination

• Basic understanding of hygiene and food safety

• Ability to work in a fast-paced environment

Qualification:

• Minimum 10th Pass / Intermediate preferred

Experience:

• Freshers can apply

• Prior QSR or restaurant experience is an added advantage

Working Conditions:

• Rotational shifts

• Weekend and holiday availability required

• Standing for long hours may be required

Salary:

As per company stand

• It is a Full Time Waiter / Steward job for candidates with Freshers.