Key Responsibilities:
Customer Interaction:
Act as the primary point of contact for customer inquiries via phone, email, or chat, providing accurate information and assistance.
Problem-Solving:
Effectively resolve customer complaints, technical issues, or product concerns, ensuring customer satisfaction and loyalty.
Product & Service Knowledge:
Maintain a comprehensive understanding of the company's products, services, and policies to guide customers and recommend solutions.
Transaction & Order Support:
Assist with processing orders, tracking shipments, managing returns, and handling payment-related matters.