COMMUNITY MANAGER (CM)

Department: Restaurant Operations & Guest Relations
Reports To: General Manager (Operations) and Chief Branding & Operations Officer
Grade: CL-2/3

About Curious Laddoo Pvt Ltd

As the proud parent company of Zuru Zuru, Delhi’s beloved Japanese comfort food brand, we at Curious Laddoo Pvt Ltd are redefining what it means to build a restaurant company from the ground up.

We blend global best practices with Indian operational wisdom, balancing street-smart resource optimization with a deep respect for hospitality. With restaurants, a base kitchen, FMCG aspirations, and managed services already under our belt — we’re not just growing, we’re multiplying.

If you believe in excellence without ego, hustle with heart, and systems with soul — we’re building something you’ll be proud to call home.

About the Role

As Community Manager, you’ll be the face and voice of Zuru Zuru for our guests and community. You’ll manage reservations, events, client relationships, and guest experiences — ensuring every interaction reflects our philosophy of omotenashi (wholehearted hospitality).

This isn’t just about service; it’s about building meaningful relationships, driving community engagement, and creating memorable experiences that strengthen loyalty and grow the brand.

Key Responsibilities

• Community Leadership: Build strong relationships with guests, clients, and the local community while reflecting Zuru Zuru’s brand values and omotenashi spirit.

• Guest Engagement: Develop and execute strategies to enhance guest satisfaction, loyalty, and repeat visits.

• Relationship Building: Welcome  guests, nurture regulars, and represent Zuru Zuru events and community activities.

• Operations & Standards: Oversee reservation systems, seating arrangements, and service standards for smooth operations.

• Event Management: Plan and deliver community events, private parties, and special occasions in collaboration with the operations team.

• Billing & Records: Handle billing accurately, maintain guest records, and ensure proper documentation.

• Performance Tracking: Monitor sales, guest feedback, and event results; prepare weekly reports with recommendations for improvement.

• Team Collaboration: Work closely with kitchen, floor staff, and logistics to ensure excellent guest experiences.

• Environment & Culture: Maintain a welcoming dining atmosphere (music, flowers, lighting, cleanliness) and ensure the designated area is well-kept and guest-ready.

Qualifications and Requirements

Education & Experience

• Bachelor’s degree in Hospitality, Hotel Management, Business, or related field.(Optional)

• 2–4 years of experience in guest relations, community management, or hospitality sales/service.

• Proven experience managing reservations, events, or high-touch client services.

Skills

• Fluency in spoken and written English.

• Hospitality and guest relationship skills.

• Persuasion and rapport-building abilities.

• Telephone etiquette and professional communication.

• Computer literacy: Excel, Word, internet research, CRM systems.

Personal Attributes

• High energy, confident, disciplined, and hospitable.

• Caring, open-minded, and honest with a strong sense of integrity.

• Persistent and solution-oriented with strong de-escalation skills.

• Embodies Zuru Zuru’s win-win philosophy and derives fulfillment from building community.

Performance Metrics

• Guest Satisfaction Score: 4.3+

• Repeat Visit %: 25%+

• FOH Team Training Coverage: 100%

• Complaint Resolution Rate: >95% within 24 hours

• Engagement Events: Minimum 1 per month

Work Environment

• Split shifts including evenings, weekends, and holidays.

• Extended standing, fast-paced service environment.

• Interaction with both guests and internal teams daily.

Career Growth Path

This role positions you for advancement to:

• Senior Community Manager 

• Restaurant Manager

• It is a Full Time Waiter / Steward job for candidates with 1 - 4 years of experience.

More about this Restaurant Waiter job

1. What is the eligibility criteria to apply for this Restaurant Waiter job?
   Ans: The candidate should be Diploma and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹26000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Restaurant Waiter job?
   Ans: This Restaurant Waiter job will have 6 working days.
4. Are there any charges applicable while applying or joining this Restaurant Waiter job?
   Ans: No, there is no fee applicable for applying this Restaurant Waiter job and during the employment with the company, i.e., Zuru Zuru.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Restaurant Waiter role?
   Ans: There is an immediate opening of 2 Restaurant Waiter at Zuru Zuru
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Waiter / Steward job.
8. What are the timings of this Restaurant Waiter job?
   Ans: This Restaurant Waiter job has 12:00 PM - 10:00 AM timing.