Hospitality Restaurant Captain

• Welcome & Seat: Greet arriving guests, manage reservations, and escort diners to their assigned tables. [1]

• Table Pacing: Oversee the timing of food courses and ensure a steady, unhurried flow of service. [1, 2]

• Guest Relations: Check on guests during their meal to ensure satisfaction, collect direct feedback, and resolve complaints before they escalate. [1, 2, 3]

• Special Requests: Coordinate with the kitchen and service team to arrange personalized touches for VIPs or guests celebrating special occasions (e.g., birthdays or anniversaries). [1, 2]

2. Team Leadership & Training

• Shift Briefings: Conduct pre-shift meetings to discuss daily specials, VIP arrivals, and service expectations with the waiters and busboys.

• Staff Oversight: Assign specific stations and tasks to junior staff, monitor their performance, and delegate duties.

• Training: Mentor new hires on restaurant protocols, standard operating procedures (SOPs), and proper menu and wine knowledge. [1, 2, 3, 4, 5]

3. Operational Duties

• Prep & Inspections: Inspect the dining room before opening to ensure tables, linens, cutlery, and glassware are perfectly clean, hygienic, and properly set. [1, 2, 3]

• Menu Knowledge: Serve as the primary product expert, knowing all ingredients, food allergens, and wine/drink pairings to effectively assist guests and upsell. [1]

• Billing & Closing: Ensure accurate billing and payment processing via the Point of Sale (POS) system, and finalize end-of-shift reports. [1, 2]

Key Requirements & Qualifications

• Experience: Proven experience in a supervisory or senior server role in the hospitality, fine dining, or hotel industry.

• Soft Skills: Exceptional communication and interpersonal skills. Ability to remain calm, professional, and composed under high-pressure situations.

• Hard Skills: Strong knowledge of food and beverage (F&B) operations, Point of Sale (POS) systems, and inventory management

• It is a Full Time Waiter / Steward job for candidates with 2 - 3 years of experience.