Restaurant Captain

Job Title: Restaurant Captain

Department: Food & Beverage Service

Reports To: Restaurant Manager / F&B Manager

Job Summary:

The Restaurant Captain is responsible for supervising the dining service operations, ensuring high-quality guest service, coordinating with service staff and kitchen teams, and maintaining smooth restaurant operations to achieve customer satisfaction and service excellence.

Key Responsibilities:

🍽️ Guest Service

• Welcome and attend to guests in a courteous and professional manner

• Ensure timely and accurate service of food and beverages

• Handle guest complaints and resolve issues promptly

👨‍🍳 Team Supervision

• Supervise waiters/stewards during service

• Assign duties and manage staff work flow

• Train and guide junior service staff

🧾 Operational Duties

• Take and verify orders when required

• Coordinate with kitchen and bar for smooth order delivery

• Ensure proper table setup, cleanliness, and ambiance

📋 Service Management

• Monitor table turnover and service efficiency

• Ensure adherence to restaurant standards and SOPs

• Maintain service quality during peak hours

💳 Billing & Coordination

• Assist in billing process and POS handling

• Ensure accuracy in order execution and billing

• Coordinate with cashier/accounting team if needed

🧼 Hygiene & Compliance

• Ensure staff follows hygiene and safety standards

• Maintain cleanliness of restaurant area

• Follow food safety guidelines

Key Skills Required:

• Strong communication and leadership skills

• Excellent customer service ability

• Knowledge of food & beverage service

• Ability to handle pressure and multitask

• Problem-solving and conflict management skills

• It is a Full Time Waiter / Steward job for candidates with 2 - 3 years of experience.