Welcome and interact with guests to ensure a memorable dining experience.
Supervise and coordinate the activities of stewards and service staff.
Take orders and ensure timely and accurate delivery of food and beverages.
Maintain product knowledge of the full menu, ingredients, and special offerings.
Ensure cleanliness, hygiene, and readiness of the dining area at all times.
Handle guest complaints and escalate major issues to the manager if needed.
Conduct briefings and train junior staff on service standards and menu knowledge.
Coordinate with kitchen staff and the barista/tea counter for smooth operations.
Manage table turnover, reservations, and special guest requests effectively.
Upsell food and beverage items to enhance guest experience and revenue.