Cafe Manager

Associate Manager – Job Description (Burger Farm)

Job Title: Associate Manager
Department: Operations
Location: Burger Farm Outlet
Reports To: Store Manager / Restaurant Manager

Job Summary

The Associate Manager supports daily store operations, supervises staff, ensures customer satisfaction, maintains quality standards, and assists the Store Manager in achieving sales and performance targets. This role acts as the second-in-command and takes charge in the manager’s absence.

Key Responsibilities

• Assist in managing daily restaurant operations and shift activities

• Supervise team members and ensure proper task execution

• Maintain food quality, hygiene, and safety standards

• Handle customer queries, complaints, and feedback professionally

• Support inventory management and stock control

• Ensure adherence to company SOPs and policies

• Assist in staff training, motivation, and performance monitoring

• Prepare shift reports and operational updates

• Help achieve sales targets and control operational costs

Required Skills

• Leadership and team-handling ability

• Good communication and customer-service skills

• Problem-solving and decision-making capability

• Basic computer and POS knowledge

• Ability to work in rotational shifts

Qualifications

• Graduate or equivalent (Hospitality preferred)

• 1–3 years of experience in QSR / Restaurant / Retail operations

Performance Indicators (KPIs)

• Customer satisfaction score

• Team productivity and attendance

• Store cleanliness and audit results

• Sales target achievement

• Wastage and cost control

• It is a Full Time Waiter / Steward job for candidates with 1 - 2 years of experience.