Process Trainer

Designation : Process Trainer

Relevant Experience : 4  Years as Process Trainer

Roles and Responsibilities

·       Handling End to End Process Training for New Hire Team as per the client need and requirement.

·       Well versed in training the objection handling calls.

·       Handling the refresher training for existing team players.

·       Ensuring process training with the Modules & PPT(s) prepared before the training starts.

·       Handling the mock calls & barging live calls before/ post-handover is done to the process Head.

·       Mock calls and feedback sessions.

·       Prepare training materials such as outlines, text, and ppts. and present information, using a variety of instructional techniques and formats also develop alternative training methods if expected improvements are not seen.

·       Training on rebuttal(S)/strategies.

• Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.

• Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.

• Collate the training results and documentation of the same to present the particular agent’s performance to the HOD & Senior Management weekly/monthly.

• Ensuring result oriented & improvement programs for existing team players.

Qualifications:

· Trainer should have handled & trained the teams (Domestic BPO).

· Need to have excellent communication & presentation skills.

· A minimum of 5+ years' experience as a process/sales trainer.

· Ability to meet or exceed Performance Competencies.

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• It is a Full Time Trainer job for candidates with 4 - 6+ years Experience.

More about this Process Trainer job

1. What is the eligibility criteria to apply for this Process Trainer job?
   Ans: The candidate should be Graduate and above and above with 4 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹60000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Process Trainer job?
   Ans: This Process Trainer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Process Trainer job?
   Ans: No, there is no fee applicable for applying this Process Trainer job and during the employment with the company, i.e., IWORKS CONSULTING.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Process Trainer role?
   Ans: There is an immediate opening of 1 Process Trainer at IWORKS CONSULTING
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Trainer job.
8. What are the timings of this Process Trainer job?
   Ans: This Process Trainer job has 09:00 AM - 06:00 PM timing.