Process Trainer

📌 Job Title: Process Trainer – BPO

📍 Location: Gurgaon

🏢 Company: Globiva

🕘 Working Days: 6 Days a Week

Role Overview:

We are looking for an enthusiastic and experienced Process Trainer to join our dynamic training team at Globiva, Gurgaon. The trainer will be responsible for delivering engaging and effective New Hire Training (NHT), conducting On-the-Job Training (OJT), identifying training needs through TNI/TNA, and ensuring optimum throughput and floor readiness. The ideal candidate should have prior experience in a BPO setup with a strong understanding of customer service and sales processes.

Key Responsibilities:

🔹 Training Delivery:

• Conduct New Hire Training (NHT) batches with a structured training module.

• Deliver On-the-Job Training (OJT) to help new hires transition smoothly to the floor.

• Ensure training content is aligned with business needs and client expectations.

🔹 Training Need Identification:

• Conduct Training Needs Identification (TNI) and Training Needs Analysis (TNA) through regular audits and performance data.

• Recommend refresher sessions or upskilling plans for low-performing agents.

🔹 Performance & Throughput Management:

• Ensure high throughput from training to production (minimum % benchmark as per SLA).

• Maintain detailed records of trainee performance and provide individual feedback.

• Track and improve training effectiveness through regular assessments and quizzes.

🔹 Coordination & Reporting:

• Coordinate with operations, quality, and HR teams for smooth onboarding and nesting.

• Share daily/weekly training MIS reports (attendance, assessments, throughput, etc.).

• Maintain training dashboards and analyze training ROI.

🔹 Content & Process Management:

• Ensure all training content is updated and relevant to current processes.

• Participate in client calibration calls and implement feedback into training.

Required Skills & Qualifications:

• Graduate in any discipline (Preferred: BPO/Customer Service experience).

• Minimum 1–2 years of experience as a Process Trainer in a BPO environment.

• Strong communication, facilitation, and presentation skills.

• Ability to handle multiple batches and fast-paced training schedules.

• Proficient in MS Office (especially Excel & PowerPoint).

Why Join Globiva?

✅ Fast-paced & growth-driven environment

✅ Opportunity to work with leading clients

✅ Exposure to varied training methodologies

✅ Supportive leadership and collaborative teams

• It is a Full Time Trainer job for candidates with 1 - 6+ years Experience.

More about this Process Trainer job

1. What is the eligibility criteria to apply for this Process Trainer job?
   Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Process Trainer job?
   Ans: This Process Trainer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Process Trainer job?
   Ans: No, there is no fee applicable for applying this Process Trainer job and during the employment with the company, i.e., GLOBIVA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Process Trainer role?
   Ans: There is an immediate opening of 5 Process Trainer at GLOBIVA
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Trainer job.
8. What are the timings of this Process Trainer job?
   Ans: This Process Trainer job has 10:00 AM - 07:00 PM timing.