Trainer

18,000 - 40,000 /month

Eklavya Centre Of Excellence Private Limited

Block B Sector 2 Noida, Noida

2 - 4 years Experience in Telesales / Telemarketing

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Lead Generation

MS Excel

Outbound/Cold Calling

Wiring

Communication Skill

Job Highlights

Sales Type: Education

Graduate and above

All genders

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a high-performing, dynamic Team Lead & Trainer to spearhead our online Undergraduate (UG) and Postgraduate (PG) admissions counseling team. In this dual role, you will be responsible for driving enrollment targets, managing a team of academic counselors, and continuously upskilling them in EdTech sales methodologies, product knowledge, and consultative counseling.

The ideal candidate should have a proven track record of converting leads for online degrees (MBA, MCA, BBA, BCA, etc.), understands the psychology of digital learners, and possesses the leadership capability to turn average performers into top closers.

Key Responsibilities

Team Leadership & Performance Management

Drive Enrolments: Monitor and drive the daily, weekly, and monthly admission targets for online UG and PG programs.
Lead Management: Allocation of leads and ensuring optimal pipeline management (high-intent digital leads, webinars, and organic sign-ups) using CRM tools.
Performance Tracking: Conduct daily team huddles, analyze key performance metrics (talk-time, connectivity, conversion ratios), and implement corrective action plans for underperformers.
Motivation: Foster a high-energy, performance-driven, and supportive team environment.

Training & Quality Assurance

Onboarding & Product Training: Design and deliver comprehensive training modules on university partnerships, program curricula, accreditations (UGC, DEB, NAAC), and career outcomes.
Sales Pitch & Objection Handling: Train counselors on consultative selling, managing common student/parent objections (e.g., "Is an online degree valid?", pricing objections, placement assistance queries).
Call Auditing & Feedback: Regularly audit live and recorded counseling sessions to ensure quality compliance, soft skills alignment, and structural accuracy. Provide constructive 1-on-1 feedback.
Framework Creation: Develop standard operating procedures (SOPs), call scripts, email templates, and WhatsApp engagement strategies to maximize lead-to-admission conversion.

Required Skills and Qualifications

Experience: 1–2 years of total experience in EdTech Inside Sales / Academic Counseling, with at least 1+ years of experience in a Team Lead or Trainer role specifically focusing on Online Higher Education (UG/PG degrees/diplomas).
Domain Knowledge: Thorough understanding of online education trends, university compliance parameters, and distance learning landscapes.
Tech Savviness: Strong hands-on experience with modern CRMs (e.g., LeadSquared, LeadSquared, HubSpot, Salesforce) and cloud telephony systems.
Communication: Exceptional verbal and written communication skills in English & Hindi.
Analytical Skills: Ability to analyze sales data, funnel drops, and conversion rates to make data-backed adjustments to the counseling approach.

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 2 - 4 years of experience.

More about this Trainer job

What skills and experience do you need for this Trainer job?
Ans : To apply for this Trainer job, candidates should have skills like Computer Knowledge, Domestic Calling, Lead Generation, MS Excel, Outbound/Cold Calling, Wiring, Communication Skill along with 2-4 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Trainer job ranges between ₹18,000-₹40,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Trainer job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Block B Sector 2 Noida, Noida.
How many vacancies are there for this Trainer job?
Ans : There is 1 vacancy for this Trainer role.
Is this job open for all genders?
Ans : Yes, this Trainer job is open for both male and female candidates.
What are the key responsibilities of this Trainer job?
Ans : As a Trainer, key responsibilities include skills like Computer Knowledge, Domestic Calling, Lead Generation, MS Excel, Outbound/Cold Calling, Wiring, Communication Skill. This role is part of Telesales / Telemarketing category.
What is the job location for this position?
Ans : The job location for this Trainer position is Block B Sector 2 Noida, Noida.
Who is the right fit for this Trainer job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Lead Generation, MS Excel, Outbound/Cold Calling, Wiring, Communication Skill with 2-4 years of experience is the right fit for this Trainer job.
What makes this Trainer job a good opportunity?
Ans : This Trainer job is a good opportunity as it offers a salary between ₹18,000-₹40,000 per month. This is a Full Time job and has 1 openings.