The Telecalling Executive will be responsible for connecting with potential and existing customers over the phone, promoting products/services, generating leads, handling customer queries, and maintaining good customer relationships to achieve business growth.
Make outbound calls to prospective customers and explain products/services.
Handle inbound customer inquiries and provide accurate information.
Generate leads, convert them into sales opportunities, and follow up regularly.
Maintain a database of customer interactions and sales records.
Achieve daily, weekly, and monthly calling and sales targets.
Resolve customer complaints and escalate complex issues when required.
Build and maintain positive relationships with customers.
Provide feedback to the management regarding customer needs, issues, and market trends.
Minimum qualification: 12th Pass / Graduate (any stream).
Proven experience in telecalling, telesales, or customer support (preferred).
Excellent communication skills (verbal and written) in Hindi/English.
Persuasive, polite, and customer-oriented approach.
Ability to work under pressure and meet targets.
Basic computer knowledge (MS Office, CRM tools, etc.).
Full-time / Part-time
[Mention office hours, e.g., 9:00 AM – 6:30 PM]
Competitive salary + incentives/commissions based on performance.
Performance bonuses and growth opportunities.
Training and development support.