Make outbound calls to potential or existing customers to inform them about products, services, or offers.
Answer incoming calls and resolve customer queries or complaints.
Maintain records of calls and update customer information in the database.
Follow communication scripts and company guidelines during calls.
Achieve daily or monthly call and sales targets.
Identify customer needs and provide appropriate solutions.
Transfer calls to the appropriate department when needed.
Build and maintain positive customer relationships.
Handle objections professionally and ensure customer satisfaction.
Report issues or feedback to team leaders or supervisors.