Here is a clear and professional Telesales Executive Job Description (JD) you can use:
A Telesales Executive is responsible for contacting potential and existing customers over the phone to promote products/services, generate leads, and achieve sales targets. The role requires strong communication skills, a customer-focused approach, and the ability to close sales efficiently.
Make outbound calls to potential and existing customers to promote products or services.
Understand customer needs and recommend appropriate products or solutions.
Generate leads, create interest, and convert prospects into sales.
Maintain a strong follow-up system to ensure consistent conversions.
Meet daily/weekly/monthly sales targets set by the organization.
Maintain and update customer database (CRM) with accurate details.
Handle customer queries, objections, and concerns politely and professionally.
Provide accurate information about products, pricing, and offers.
Coordinate with the sales team for closures and after-sales support if required.
Prepare and share daily/weekly call reports.
Proven experience in telesales/telecalling (preferred but not mandatory for junior roles).
Excellent communication and persuasive skills.
Ability to handle rejection and remain motivated.
Basic computer knowledge and ability to work with CRM tools.
Strong listening and negotiation skills.
Ability to work in a fast-paced target-oriented environment.
12th pass/Graduate in any discipline.
Customer Focus
Sales Orientation
Problem Solving
Relationship Building
Time Management
Positive Attitude
Fresher: ₹5,000 – ₹15,000 per month