Key Responsibilities
Make outbound calls to prospective customers using assigned lead databases or cold lead lists.
Introduce the company's products or services and explain their benefits.
Identify customer requirements and recommend suitable solutions.
Generate qualified leads, appointments, or direct sales as per business requirements.
Handle customer objections professionally and persuade prospects to consider the offering.
Maintain accurate records of calls, customer interactions, and follow-up activities in the CRM or sales system.
Follow up with interested prospects to close sales opportunities.
Achieve daily, weekly, and monthly calling and sales targets.
Ensure compliance with company policies and applicable telemarketing regulations.
Collaborate with the sales team to improve conversion rates and customer experience.
Required Skills & Qualifications
High school diploma or bachelor's degree (preferred).
0–3 years of experience in telesales, telemarketing, or customer service.
Excellent verbal communication and persuasive selling skills.
Strong negotiation and objection-handling abilities.
Comfortable making high-volume outbound calls.
Basic computer knowledge and familiarity with CRM software is an advantage.
Self-motivated, target-driven, and able to work under pressure.
Fluency in English and local language(s) is preferred.
Key Performance Indicators (KPIs)
Number of outbound calls made per day.
Lead conversion rate.
Sales revenue generated.
Appointments or qualified leads booked.
Follow-up completion rate.
Customer satisfaction (where applicable).
Preferred Candidate Profile
Positive attitude and strong interpersonal skills.
Excellent listening and communication abilities.
Ability to work independently and as part of a team.
Goal-oriented with a passion for sales.
Working Hours
Full-time
Monday to Saturday (or as per company policy)
Compensation
Fixed salary plus attractive performance-based incentives.
Additional rewards for achieving monthly sales targets.