Telesales

Job Title: Telecaller

Location: Noida, Uttar Pradesh
Industry: Healthcare / Elder Care
Employment Type: Full-Time
Reporting To: Marketing Manager / Facility Manager

Job Summary:

We are seeking a motivated and compassionate Telecaller to join our team. The role involves handling inbound and outbound calls, responding to inquiries related to our elder care services, and assisting in lead generation and follow-up. The ideal candidate should have excellent communication skills, empathy, and a customer-focused attitude.

Key Responsibilities:

• Make outbound calls to prospective clients, patient families, and leads generated through campaigns.

• Answer incoming calls from individuals interested in the services offered by the institution.

• Provide accurate information regarding services such as assisted living, dementia care, post-surgery care, physiotherapy, and long-term stays.

• Maintain a courteous and empathetic tone while addressing concerns, explaining procedures, or scheduling facility visits.

• Follow up with leads through calls, WhatsApp messages, and emails as per follow-up schedules.

• Update CRM or lead tracking sheets with each interaction.

• Assist in feedback collection from families and support the admissions process by coordinating with the admission team.

• Handle queries from NRIs regarding care for their parents with sensitivity and clarity.

• Maintain confidentiality and professionalism during all client interactions.

Qualifications & Skills:

• Minimum 12th pass or Graduate in any discipline.

• Prior experience in telecalling, customer support, or healthcare support is preferred.

• Fluency in Hindi and basic English (spoken and written).

• Excellent communication, listening, and interpersonal skills.

• Ability to handle emotional conversations with compassion and patience.

• Proficiency in using smartphones, basic Excel, and WhatsApp.

Work Hours:

Monday to Saturday – 10:00 AM to 7:00 PM
(Sundays Off or as per company policy)

Salary:

₹12,000 – ₹18,000/month (depending on experience) + Incentives (performance-based)

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 2 years of experience.

More about this Telesales job

1. What is the eligibility criteria to apply for this Telesales job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹20000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Telesales job?
   Ans: This Telesales job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telesales job?
   Ans: No, there is no fee applicable for applying this Telesales job and during the employment with the company, i.e., DUA OLD AGE HOME CARING INSTITUTION PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telesales role?
   Ans: There is an immediate opening of 5 Telesales at DUA OLD AGE HOME CARING INSTITUTION PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telesales job?
   Ans: This Telesales job has Day Shift.