Telesales Executive

We are looking for a confident and customer-focused Tele Sales Executive to handle incoming enquiries, understand customer requirements, qualify leads, and guide prospective customers toward the right product or next step.

The role will primarily involve speaking with leads over the phone, identifying genuine sales opportunities, answering queries, and ensuring qualified prospects receive the right guidance and follow-up.

Key Responsibilities

• Handle and respond to incoming customer calls and sales enquiries.

• Contact and follow up with leads received through different channels.

• Understand the customer’s requirement, application, budget, and purchase intent.

• Qualify leads and identify whether they are genuine and sales-ready prospects.

• Maintain proper records of lead conversations, requirements, and follow-ups.

• Provide customers with accurate information about relevant products and guide them according to their requirements.

• Answer basic product-related queries and coordinate with the concerned team whenever detailed technical information is required.

• Conduct video calls with prospective customers when required to better understand their requirements, explain products, or provide a more personalized consultation.

• Follow up with qualified leads and ensure that potential opportunities are not missed.

• Coordinate with the sales team for leads that require further discussion, quotation, site visit, or technical assistance.

• Maintain a professional, helpful, and positive communication experience for every customer.

What We Are Looking For

• Good communication and conversational skills.

• Confident and comfortable speaking with customers over the phone.

• Ability to ask the right questions and identify genuine requirements.

• Good listening skills and the ability to understand customer needs.

• Customer-focused approach with a willingness to guide rather than simply sell.

• Comfortable conducting video calls when required.

• Basic computer and CRM/data-entry skills.

• Prior experience in telecalling, telesales, lead qualification, customer handling, or inside sales will be an advantage.

Key Performance Areas

• Lead qualification accuracy

• Number of qualified leads generated

• Call handling and response quality

• Follow-up effectiveness

• Conversion of qualified leads into sales opportunities

• Customer communication and experience

Experience

Min. 1 year of experience in telesales, telecalling, inside sales, lead qualification, or customer handling.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.