Telesales Executive – Job Description
Position: Telesales Executive
Department: Sales
Location: Bhiwandi, Thane
Industry: Retail Interior Design & Furniture Manufacturing
Experience: 1–3 Years
Job Summary
We are looking for an energetic and target-oriented Telesales Executive to generate business through outbound calls, follow up with leads and convert prospects into customers. Leads will primarily be generated through the company's Meta/online marketing campaigns, so the candidate will focus on calling, qualification, follow-up and conversion.
Key Responsibilities
· Contact leads received through Meta and other digital marketing campaigns.
· Make outbound calls to prospective customers and understand their requirements.
· Explain the company's retail interior design, furniture and related solutions.
· Qualify leads based on requirement, budget, location and project timeline.
· Schedule appointments and meetings for the Sales/Business Development Team.
· Follow up regularly with interested and prospective customers.
· Maintain accurate records of calls, conversations, follow-ups and lead status.
· Update lead information in CRM/Excel on a daily basis.
· Coordinate with the Sales Team for qualified and high-potential leads.
· Handle customer queries professionally and provide relevant information.
· Achieve assigned daily, weekly and monthly calling and conversion targets.
· Reconnect with old and pending leads to generate additional opportunities.
· Track follow-up commitments and ensure timely communication with prospects.
· Maintain a professional and positive approach during every customer interaction.
Required Skills
· Excellent communication and convincing skills.
· Good Hindi and English communication; knowledge of Marathi is an advantage.
· Confident and comfortable making a high volume of outbound calls.
· Strong follow-up and lead conversion skills.
· Customer-oriented and target-driven approach.
· Good listening and objection-handling skills.
· Basic knowledge of MS Excel, CRM and WhatsApp Business.
· Ability to maintain accurate lead records.
· Positive attitude and ability to work in a target-based environment.
Qualification
12th Pass / Graduate in any discipline.