Key Responsibilities
- Assist customers via phone calls, WhatsApp, chat, and email.
- Guide customers with product selection and resolve their queries.
- Provide accurate information on products, pricing, offers, and order status.
- Handle customer objections and convert inquiries into sales.
- Coordinate with the warehouse and operations team for order processing and dispatch.
- Manage returns, exchanges, and customer complaints professionally.
- Maintain customer records and follow up with leads.
- Achieve daily, weekly, and monthly sales targets.