Key Responsibilities:
Handle inbound and outbound collection calls for overdue Personal Loan and Business Loan accounts
Follow up with customers for pending EMI payments and ensure timely collections
Negotiate repayment plans and resolve payment-related concerns professionally
Maintain accurate customer interaction records and payment commitments in CRM systems
Coordinate with field collection teams and backend operations for account resolution
Ensure compliance with collection processes, company policies, and quality standards
Address customer queries, escalations, and disputes with empathy and professionalism
Achieve daily, weekly, and monthly collection targets