Telesales Executive

Key Responsibilities

1. Tele Sales & Outbound Calling

• Make outbound calls to prospective and existing customers.

• Contact company-provided leads and generate additional opportunities through prospecting.

• Introduce and explain relevant products, services, packages, and business solutions.

• Understand customer requirements and identify genuine sales opportunities.

• Maintain consistent daily calling activity.

2. Sales Conversion

• Present products and services according to customer requirements.

• Clearly explain features, benefits, pricing, packages, and value propositions.

• Convert interested prospects into customers.

• Identify cross-selling and up-selling opportunities.

• Achieve assigned sales and revenue targets.

3. Lead Qualification

• Understand the prospect's requirement, budget, decision-making authority, and purchase timeline.

• Separate genuine prospects from unqualified enquiries.

• Maintain proper lead stages in the company's CRM/system.

• Escalate high-value or complex opportunities to the Sales Manager.

4. Follow-Up

• Maintain systematic follow-ups with interested prospects.

• Schedule follow-up activities according to customer requirements.

• Reconnect with old, pending, and inactive leads.

• Ensure that qualified opportunities are not lost because of delayed follow-up.

• Maintain complete records of customer conversations and next actions.

5. Appointment & Meeting Generation

• Identify prospects who require detailed discussion with the Sales/Business Development team.

• Schedule qualified meetings and appointments.

• Confirm appointments before the scheduled time.

• Share relevant customer requirements with the concerned sales team member.

6. Customer Relationship Management

• Build professional relationships with prospects and customers.

• Maintain regular communication with existing customers.

• Handle basic customer queries professionally.

• Coordinate with internal departments to resolve customer requirements.

• Maintain a positive customer experience throughout the sales process.

7. CRM & Reporting

Maintain accurate records of:

• Total calls

• Connected calls

• Meaningful conversations

• Leads generated

• Follow-ups

• Appointments

• Sales conversions

• Revenue

• Pending opportunities

• Customer objections

• Next follow-up dates

Submit daily, weekly, and monthly sales activity reports as required.

8. Market Feedback

• Collect customer feedback during sales conversations.

• Identify common objections and customer requirements.

• Share market insights with the Sales Manager.

• Identify new customer segments and potential business opportunities.

• Track competitor offerings and market trends where required.

9. Digital & AI Tools

• Use CRM, Google Sheets, WhatsApp, email, and other digital sales tools.

• Use AI tools for lead research, sales preparation, customer communication, and productivity.

• Maintain accurate digital records of all sales activities.

• Learn and adopt new technology and sales tools introduced by the company.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 4 years of experience.