Telesales Executive

Job Description: Study Abroad Counsellor

Department: Sales & Student Admissions
Job Title: Study Abroad Counsellor / Student Admission Counsellor

Job Overview

We are looking for a motivated, customer-focused, and target-oriented Study Abroad Counsellor to guide students through their overseas education journey. The candidate will be responsible for counselling prospective students, understanding their academic backgrounds and career aspirations, recommending suitable universities and programs, and assisting them throughout the admission process.

The role involves student counselling, application management, lead conversion, regular follow-ups, and coordination with partner universities to ensure a smooth admission experience.

All services offered through the Free Study Abroad App are provided free of cost to students.

Key Responsibilities

1. Student Counselling & Onboarding

• Onboard prospective students through the Free Study Abroad App.

• Understand students' academic profiles, interests, budgets, and career aspirations.

• Guide students in shortlisting suitable universities, courses, and study destinations.

• Explain admission procedures, eligibility criteria, application requirements, and scholarship opportunities.

• Educate students about various study abroad destinations and available opportunities.

2. Application & Admission Management

• Assist students with university applications and required documentation.

• Coordinate with partner universities and admission teams to facilitate admission offers.

• Monitor application progress and provide timely updates to students.

• Ensure applications and supporting documents are submitted within university deadlines.

• Guide students through each stage of the admission process.

3. Student Follow-ups & Lead Conversion

• Conduct regular follow-ups with prospective students through outbound calls and other communication channels.

• Convert telephonic leads and referral leads into successful student admissions.

• Guide students regarding application fees, university deposits, education loans, visa documentation, and pre-departure formalities.

• Maintain consistent engagement with students until successful university enrollment.

• Build strong relationships with students and parents to improve conversion rates.

4. CRM & Process Management

• Maintain accurate and updated student information in the CRM system and mobile application.

• Ensure proper documentation and timely updates of student records.

• Perform Application Tagging and Agent Tagging as per company guidelines.

• Follow established Standard Operating Procedures (SOPs).

• Maintain transparency and accuracy in all student-related records.

5. Sales & Performance Management

• Achieve assigned daily, weekly, monthly, and semester-wise performance targets.

• Generate successful admissions through effective counselling and lead management.

• Maintain high lead conversion rates while ensuring quality student service.

• Achieve assigned ACS and Agent Tagging targets.

• Consistently follow up with leads to maximize admission conversions.

6. Customer Experience & Relationship Management

• Resolve student queries and grievances professionally.

• Provide excellent customer support throughout the student admission journey.

• Maintain confidentiality of student information and documents.

• Stay updated on university admission requirements, visa regulations, scholarships, and international education trends.

Key Performance Indicators (KPIs)

• Daily Outbound Calling Target: 60–70 calls per day.

• Achieve assigned student onboarding targets.

• Meet daily, weekly, and monthly admission conversion targets.

• Maintain consistent student follow-up and engagement.

• Ensure timely application processing and documentation.

• Achieve assigned ACS and Agent Tagging targets.

• Maintain CRM accuracy and compliance with company SOPs.

• Deliver high-quality student counselling and customer service.

Required Skills & Qualifications

• Bachelor's degree in any discipline.

• Excellent verbal and written communication skills.

• Strong interpersonal, counselling, and convincing abilities.

• Good follow-up, negotiation, and lead conversion skills.

• Basic knowledge of MS Office, CRM systems, and mobile applications.

• Ability to manage multiple student applications simultaneously.

• Strong customer-handling and problem-solving skills.

• Ability to work in a target-driven environment.

• Interest in the international education and study abroad industry.

Preferred Candidate Profile

• Candidates with experience in telecalling, inside sales, student counselling, or education consultancy will be preferred.

• Freshers with excellent communication and convincing skills may also apply.

• Should be proactive, responsible, and comfortable handling outbound calls and performance targets.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 3 years of experience.