TeleMarketing

Key Responsibilities:

• Be flexible to work in rotational shifts, extensions, and weekends as required.

• Achieve daily, weekly, and monthly targets set for the team.

• Ensure 6500 calls per agent per month (dialled) and 100% achievement on allocation targets.

• Maintain a minimum 80% quality score on monthly audited calls.

• Audit executive calls, share timely feedback, and conduct daily mock calls.

• Ensure Calls-to-Allocation conversion rate of 5% and Overall Allocation SV conversion rate of 20%.

• Retain 90% of team resources – business expectation is zero attrition.

• Control and minimize shrinkage within the team.

• Monitor team performance and report on key metrics.

• Conduct weekly performance reviews against planned vs. actual targets and document findings.

• Provide coaching, mentoring, and training based on identified needs.

• Motivate and encourage team members to work collaboratively towards shared goals.

• Resolve team issues, handle escalations, and maintain a positive work environment.

Skills & Competencies:

• Excellent communication skills – English, Hindi and Marathi (mandatory).

• Strong leadership, decision-making, and problem-solving abilities.

• Proficiency in MS Excel, PowerPoint, and other presentation tools.

• Good analytical and reporting skills.

• Strong interpersonal skills to manage and engage diverse teams.

Qualifications & Experience:

• Minimum 3 years of customer care experience (Voice Process – Domestic or International).

• Minimum 2 years of team handling experience in a voice process (Domestic or International).

• Real estate customer service experience will be an added advantage.

• Any Graduate/Non-Graduate may apply.
  
  Preferred Candidate Profile:

• Male/Female candidates with strong oral communication skills in English, Hindi and Marathi.

• Target-driven professional with a passion for people management and operational excellence.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 5 years of experience.