Telecalling Team Leader

Job Summary

The Team Leader is responsible for managing and motivating a team of sales executives to achieve sales targets, generate site visits, convert leads into bookings, and ensure excellent customer service throughout the sales process.

Key Responsibilities

Team Management

• Lead, guide, and motivate the sales team to achieve monthly and quarterly targets.

• Conduct daily team meetings and review performance.

• Monitor individual sales activities, site visits, and conversions.

• Train and mentor team members on sales techniques and project knowledge.

• Ensure discipline, professionalism, and productivity within the team.

Sales & Business Development

• Achieve team sales and revenue targets.

• Generate and convert leads through various marketing channels.

• Ensure timely follow-up of all leads and customer inquiries.

• Assist team members in closing high-value sales opportunities.

• Develop strategies to increase site visits and bookings.

Customer Relationship Management

• Ensure customers receive accurate project information.

• Address customer concerns and coordinate with internal departments for resolutions.

• Maintain high standards of customer satisfaction.

Reporting & Analysis

• Prepare daily, weekly, and monthly sales reports.

• Track lead conversion ratios and site visit performance.

• Analyze sales trends and recommend improvements.

• Maintain accurate records in CRM and MIS systems.

Coordination

• Coordinate with marketing, pre-sales, CRM, and channel partner teams.

• Support promotional activities, events, and exhibitions.

• Ensure smooth communication between management and the sales team.

• It is a Full Time Telesales / Telemarketing job for candidates with 2 - 4 years of experience.