Telecalling Team Leader

Team Coach

Working days:

5 Days working

Location: Powai

Need Fluent English Communication

Salary : 35k

Skill Set

Communication Skills, Stakeholder Management, Collection Management

Skill to Evaluate

Communication Skills, Stakeholder Management, Collection Management

Experience

2 to 10 Years

Location

Mumbai, Maharashtra, India

Job Description

Team Coach for managing tele calling team to achieve exceptional results and coordinatingwith stakeholders to understand requirements.

Requirement - Excellent communication skills, stakeholder management expertise, and a proven track record of success in tele calling

Key Responsibilities:

Stakeholder Management: Build and maintain strong relationships with internal stakeholders and external stakeholders.

Team Management: Coach and develop a team of tele calling agents to achieve their targets and improve overall team performance.

Performance Monitoring: Monitor and analyze team performance metrics, including call quality, conversion rates, and customer satisfaction, to identify areas for improvement and implement corrective actions.

Communication: Provide clear, concise, and regular feedback to stakeholder, and management on team performance, progress, and areas for improvement.

Handling High Value Accounts - Handling high value cases as per stakeholders requirement (Analytical and BD teams) for collections and generating revenue.

Strategy and Planning: Develop and implement effective plans and strategies to achieve team targets, improve processes, and enhance customer experience.

Education Qualificaiton

Graduate

• It is a Full Time Telesales / Telemarketing job for candidates with 2 - 6+ years Experience.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be Graduate and above and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 5 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., Nikita.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 2 Telecalling Team Leader at Nikita
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has Day Shift.