Telecalling Team Leader

Job Title: Personal Loans Collections Team Leader

Department: Collections

Reports To: Collections Manager / Head of Collections

Location: Bangalore

Employment Type: Full-Time

Job Summary:

The Personal Loans Collections Team Leader is responsible for managing a team of 30 collection agents focused on recovering overdue personal loan payments. This role involves setting performance targets, monitoring daily operations, coaching team members, and ensuring compliance with regulatory and company policies.

Key Responsibilities:

Team Leadership & Supervision:

Lead, motivate, and manage a team of tele-collection agents.

Allocate workloads and monitor team performance against KPIs.

Conduct regular team meetings and performance reviews.

Collections Strategy & Execution:

Develop and implement effective collection strategies to maximize recovery.

Monitor delinquency trends and adjust tactics accordingly.

Handle escalated cases and negotiate payment solutions with customers.

Compliance & Reporting:

Ensure adherence to legal and regulatory requirements in all collection activities.

Maintain accurate records of customer interactions and payment arrangements.

Prepare and present performance reports to senior management.

Training & Development:

Onboard and train new team members in collection techniques and systems.

Provide ongoing coaching and support to enhance team effectiveness.

Qualifications:

Bachelor’s degree in Finance, Business Administration, or a related field.

Minimum 3 years of experience in collections, with at least 1 year in a supervisory role.

Strong understanding of debt recovery processes and legal frameworks.

Skills Required:

Excellent leadership and team management skills.

Strong communication and negotiation abilities.

Proficiency in Microsoft Excel and debt collection strategies.

Analytical thinking and problem-solving capabilities.

Ability to work under pressure and meet deadlines.

Shift timing- 9 am to 6 pm

Working days- 7 days a week with 1 Rotational Week Off.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹23000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., Gennexa.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 4 Telecalling Team Leader at Gennexa
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has Rotational Shift.