Telesales Telecalling Team Leader

We are looking for a dynamic and result-oriented Team Leader to manage a customer support team handling Bajaj Overdraft (OD) and Personal Loan processes. The ideal candidate should have strong leadership skills, hands-on experience in financial services, and the ability to drive team performance while ensuring excellent customer service.

Key Responsibilities

• Lead, mentor, and supervise a team of Customer Support Executives.

• Manage customer queries related to Bajaj OD and Personal Loan products.

• Monitor daily team productivity and ensure achievement of assigned KPIs.

• Conduct regular team briefings, coaching sessions, and performance reviews.

• Ensure adherence to company policies, compliance guidelines, and process SOPs.

• Handle customer escalations and provide timely resolutions.

• Coordinate with internal departments for smooth processing of customer requests.

• Maintain high standards of customer satisfaction and service quality.

• Prepare and share daily, weekly, and monthly MIS reports.

• Identify process improvement opportunities and implement corrective actions.

• Train new team members on product knowledge, CRM usage, and customer handling techniques.

• Monitor call quality and provide constructive feedback for continuous improvement.

Required Skills

• Strong leadership and people management skills.

• Excellent verbal and written communication skills.

• In-depth knowledge of Bajaj Overdraft and Personal Loan processes.

• Good understanding of loan documentation and eligibility parameters.

• Ability to manage customer escalations professionally.

• Strong analytical and problem-solving abilities.

• Proficiency in CRM software, Microsoft Excel, and reporting tools.

• Ability to work in a target-driven and fast-paced environment.

Eligibility Criteria

• Prior experience handling Bajaj Finance OD and Personal Loan processes is mandatory.

• 2–5 years of experience in Customer Support, Loan Operations, or BFSI.

• Minimum 1 year of experience as a Team Leader or in a supervisory role.

• Experience in team management, coaching, and performance monitoring.

What We Offer

• Competitive salary with performance-based incentives.

• Career growth opportunities.

• Professional training and development.

• Supportive and collaborative work environment.

• Employee recognition and rewards programs.

• It is a Full Time Telesales / Telemarketing job for candidates with 2 - 3 years of experience.