Telesales Telecalling Team Leader

15,000 - 40,000 /month

Expert Solutions 4 Non Profit Llp

Netaji Subhash Place, Delhi

6 - 48 months Experience in Telesales / Telemarketing

10 Openings

Full Time

Skills Required

Wiring

Communication Skill

Outbound/Cold Calling

Lead Generation

Domestic Calling

Computer Knowledge

Job Highlights

Sales Type: Loan/ Credit Card

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Laptop/Desktop, PAN Card, Aadhar Card

Job Description

We are looking for a dynamic and result-oriented Team Leader to manage a customer support team handling Bajaj Overdraft (OD) and Personal Loan processes. The ideal candidate should have strong leadership skills, hands-on experience in financial services, and the ability to drive team performance while ensuring excellent customer service.

Key Responsibilities

• Lead, mentor, and supervise a team of Customer Support Executives.

• Manage customer queries related to Bajaj OD and Personal Loan products.

• Ensure adherence to company policies, compliance guidelines, and process SOPs.

• Handle customer escalations and provide timely resolutions.

• Coordinate with internal departments for smooth processing of customer requests.

• Maintain high standards of customer satisfaction and service quality.

• Prepare and share daily, weekly, and monthly MIS reports.

Required Skills

• Strong leadership and people management skills.

• Excellent verbal and written communication skills.

• Basic knowledge of Bajaj Overdraft and Personal Loan processes.

• Good understanding of loan documentation and eligibility parameters.

• Ability to manage customer escalations professionally.

• Strong analytical and problem-solving abilities.

. Ability to work in a target-driven and fast-paced environment.

Eligibility Criteria

• Prior experience handling Bajaj Finance OD and Personal Loan processes is mandatory.

• 2–5 years of experience in Customer Support, Loan Operations, or BFSI.

• Minimum 1 year of experience as a Team Leader or in a supervisory role.

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 4 years of experience.

More about this Telesales Telecalling Team Leader job

What skills and experience do you need for this Telesales Telecalling Team Leader job?
Ans : To apply for this Telesales Telecalling Team Leader job, candidates should have skills like Wiring, Communication Skill, Outbound/Cold Calling, Lead Generation, Domestic Calling, Computer Knowledge along with 1-4 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹40,000 per month in this Telesales Telecalling Team Leader position.
What shift and timings does this job follow?
Ans : This Telesales Telecalling Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Netaji Subhash Place, Delhi.
How many vacancies are there for this Telesales Telecalling Team Leader job?
Ans : There are 10 vacancies for this Telesales Telecalling Team Leader role.
Is this job open for all genders?
Ans : Yes, this Telesales Telecalling Team Leader job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Telesales Telecalling Team Leader, you will work on skills like Wiring, Communication Skill, Outbound/Cold Calling, Lead Generation, Domestic Calling, Computer Knowledge.
What is the job location for this position?
Ans : The job location for this Telesales Telecalling Team Leader position is Netaji Subhash Place, Delhi.
Who is the right fit for this Telesales Telecalling Team Leader job?
Ans : A candidate having skills like Wiring, Communication Skill, Outbound/Cold Calling, Lead Generation, Domestic Calling, Computer Knowledge with 1-4 years of experience is the right fit for this Telesales Telecalling Team Leader job.
What makes this Telesales Telecalling Team Leader job a good opportunity?
Ans : This Telesales Telecalling Team Leader job is a good opportunity as it offers a salary between ₹15,000-₹40,000 per month. This is a Full Time job and has 10 openings.