Telecalling Team Leader

Job Title

Sales Team Leader

Role Summary

The Sales Team Leader is responsible for leading, motivating, and managing a team of sales representatives to achieve and exceed sales targets. This role focuses on driving performance, coaching team members, and executing sales strategies aligned with company goals.

Key Responsibilities

• Lead, manage, and motivate a team of sales executives/representatives

• Set clear sales targets and ensure consistent achievement of KPIs

• Monitor daily, weekly, and monthly sales performance

• Coach, train, and mentor team members to improve skills and productivity

• Conduct regular team meetings, performance reviews, and one-on-one sessions

• Develop and implement effective sales strategies and action plans

• Ensure accurate sales forecasting and reporting

• Maintain strong relationships with key clients and handle escalations

• Coordinate with marketing, operations, and management teams

• Ensure adherence to company policies, processes, and CRM usage

Required Skills & Competencies

• Strong leadership and people management skills

• Excellent communication, negotiation, and interpersonal abilities

• Proven ability to drive results and meet sales targets

• Analytical mindset with strong reporting and forecasting skills

• Problem-solving and decision-making capability

• Time management and organizational skills

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field (preferred)

• 3–6 years of sales experience, with at least 1–2 years in a leadership role

• Experience in [B2B/B2C/Industry-specific] sales (customize as needed)

Key Performance Indicators (KPIs)

• Team sales target achievement

• Revenue growth and conversion rates

• Team productivity and retention

• Customer satisfaction and retention

• Accuracy of sales forecasts

Reporting To

Sales Manager / Head of Sales

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.