Lead Generation & Customer Interaction
Make outbound calls to prospective customers from the provided database.
Handle inbound customer inquiries professionally.
Understand customer requirements, budget, and property preferences.
Provide accurate information about company projects, locations, pricing, offers, and amenities.
Build and maintain positive customer relationships through effective communication.
Customer Follow-up
Conduct regular follow-up calls with prospective customers.
Nurture leads through consistent communication and encourage customer interest.
Address customer queries promptly and professionally.
Re-engage inactive or pending leads to improve conversion opportunities.
Appointment & Site Visit Coordination
Convince interested customers to schedule appointments and project site visits.
Coordinate with the sales team for confirmed appointments and site visit arrangements.
Ensure customers receive all required information before their scheduled visit.
CRM & Call Records
Maintain accurate customer records in the CRM system.
Update lead status, follow-up remarks, call outcomes, and customer feedback after every interaction.
Ensure timely and accurate data entry for all customer communications.
Generate daily call reports and maintain call activity records.
Communication & Coordination
Work closely with the Sales and Marketing teams to ensure smooth lead handover.
Share qualified leads with the sales team for further closure.
Coordinate internally regarding customer requirements and appointment schedules.
Performance Expectations
Achieve daily and monthly calling targets as assigned by the management.
Maintain high call quality, professionalism, and customer service standards.
Meet lead conversion and appointment booking targets.
Ensure regular follow-ups to maximize customer engagement and business opportunities.