Telecaller Outbound

Roles and responsibilities

· Make outbound calls to potential and existing customers using a pre-defined script.

· Answer inbound calls and respond to customer inquiries regarding products, services, and company information.

· Persuade potential customers to purchase products or services by explaining features and benefits.

· Identify customer needs and suggest appropriate solutions or alternatives.

· Generate new leads through cold calling and follow up on existing leads to convert prospects into customers.

· Maintain accurate and detailed records of all calls, customer interactions, and transactions in a CRM system.

· Address and resolve customer complaints in a professional and empathetic manner.

· Achieve or exceed daily, weekly, and monthly targets for sales, lead generation, and call volume.

· Stay up-to-date on product knowledge, promotions, and industry trends.

· Escalate unresolved issues to the appropriate internal teams or supervisors. 

Required skills and qualifications

· Diploma or equivalent qualification; a bachelor's degree is a plus.

· Proven experience as a Tele caller, Telesales Representative, or in a similar role is an advantage.

· Excellent verbal communication and active listening skills.

· Strong persuasion, negotiation, and objection-handling abilities.

· Ability to multitask, manage time effectively, and work under pressure.

· Resilience and patience when dealing with rejection and difficult conversations.

· A strong customer-focused approach and a positive, professional attitude.

· Self-motivated and target-driven. 

· Age criteria up to 30

· Should be fluent in English and Hindi

· Looking for Immediate joiners.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 2 years of experience.