We are looking for a motivated and customer-focused Telecaller to handle outbound and inbound calls. The role involves reaching out to potential customers, explaining products/services, generating leads, maintaining customer relationships, and achieving sales or service targets.
Key Responsibilities:
Make outbound calls to potential and existing customers.
Handle inbound customer queries and provide accurate information.
Explain company products/services clearly and convincingly.
Generate leads, follow up, and convert into sales or appointments.
Maintain customer database and call records regularly.
Meet daily/weekly/monthly targets set by the team leader or manager.
Resolve customer concerns politely and escalate complex issues when needed.
Build and maintain positive relationships with customers.
Minimum qualification: 12th pass/ Graduate.
Good communication skills (in [English/Hindi/Regional language]).
Basic computer knowledge .
Ability to handle rejections and remain motivated.
Positive attitude, patience, and customer-oriented approach.