A telecaller in a digital marketing company is responsible for communicating with potential and existing clients, generating leads, and supporting the sales process. Their goal is often to connect businesses with the company's digital marketing services.
Key Responsibilities
Make outbound calls to potential customers to introduce the company's services.
Answer inbound calls and respond to customer inquiries.
Generate and qualify sales leads.
Schedule appointments or meetings for the sales team.
Explain digital marketing services such as:
Search Engine Optimization (SEO)
Social Media Marketing (SMM)
Pay-Per-Click (PPC) advertising
Website development
Content marketing
Email marketing
Follow up with interested prospects.
Achieve daily, weekly, and monthly calling and lead-generation targets.
Build positive relationships with customers and address basic concerns.