Telesales Telecaller

Job description

· Prospecting with suspect leads. A suspect is a person who has still not decided on taking a loan.

· Converting a suspect to a prospect. This involves the following:

o Establishing contact with the prospect, this could involve several calls and may need a call at a time beyond office hours.

o This will also involve making calls at different times in order to achieve success.

o Need Analysis

o Eligibility Profiling

o Setting up an appointment

o Follow up with the prospect post every meeting with the sales officer until conclusion

· Basis feedback from the prospect, seek interventions from the senior sales resource or by your own-self in satisfying customer needs with the objective of converting the prospect to a customer

· Responsible for conversion of suspects to prospects to customers

· Provide support to the sales team in increasing conversions by:

o Prompt calling to all suspects / prospects

o Timely follow up with all prospects

o Cordial relationships with the sales officer mapped, collaborating with the sales officer in providing feedback, seeking feedback from him on your performance

· Responsible for complete knowledge of company products and policies as well as those of competition

· Responsible for quality of the conversation, which entails the following:

o Accuracy

o Product Knowledge

o Appraisal Skills

o Punctuality TOS

o TAT commitments

· Ability to handle objections

· Updating the software. You must capture your conversation with the customer effectively such that a third person is able to carry on the conversation with the customer where you left off.

· Generating References: The quality of your conversation and your ability to connect with the customer is also reflected in the number of references that you generate.

· Providing market feedback to the supervisor:

o It is important to share with your supervisor any trends that you come across whilst speaking to a prospect. Examples could be objections from prospects regards the processing fee being charged by us vis--vis the same being charged by a specific competitor.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 4 years of experience.