Handle outbound and inbound calls to customers and clients.
Provide information about products, services, or offers clearly and effectively.
Maintain accurate records of customer interactions and transactions.
Follow up with leads and ensure timely responses to inquiries.
Build and maintain positive relationships with customers.
Achieve daily and monthly call targets set by the management.
Resolve customer complaints or escalate issues to the appropriate department.
Work closely with the sales and marketing teams to support business growth.
Uphold company policies, procedures, and professional communication standards.
Continuously improve communication skills and product knowledge for better performance.