Telesales Telecaller

Job Description:

We are seeking a dedicated and customer-focused individual to join our domestic call center team as a Customer Care Representative. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle customer inquiries via phone in a professional and courteous manner.

• Provide accurate information about products, services, and policies.

• Resolve customer complaints and issues efficiently and with empathy

• Maintain records of customer interactions and transactions.

• Follow communication scripts and standard operating procedures.

• Escalate unresolved issues to the appropriate department.

• Meet daily and monthly call targets and quality benchmarks.

Requirements

Requirements:

Experience of 0-2 year in a domestic call center

Qualifications:

• Minimum graduate

• Proficiency in Hindi and/or regional languages; basic English communication skills.

• Prior experience in a call center or customer service role is an advantage.

• Good listening skills and patience.

• Ability to work in a fast-paced environment.

• Basic computer knowledge (MS Office, CRM tools)

Role: Voice / Blended - Other

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 6+ years Experience.