Telesales Telecaller

telecaller ok A telecaller is a frontline professional who communicates with prospective or existing customers via phone, email, or chat to generate leads, drive sales, provide support, or gather feedback on behalf of a company. [1, 2, 3]

Core Responsibilities

• Make and receive calls: Handle outbound calls to pitch products, services, or campaigns, and manage inbound calls for customer inquiries.

• Lead generation & qualification: Identify prospective buyers, assess their interest, and transfer qualified leads to the sales team.

• Objection handling: Address customer questions, resolve complaints, and present alternative solutions while following company scripts.

• CRM & data entry: Document call outcomes, update customer contact details, and record feedback accurately in database systems.

• Target achievement: Meet daily, weekly, and monthly quotas for call volume, lead conversions, or resolved tickets. [1, 2, 3, 4, 5, 6]

Required Skills & Qualifications

• Education: High school diploma, 12th pass, or equivalent (some specialized roles prefer a graduation degree). [1, 2, 3]

• Communication: Clear verbal articulation, active listening skills, and fluency in English plus local languages or target regional dialects. [1, 2, 3]

• Resilience: Ability to handle rejection calmly and maintain a polite, positive demeanor under pressure. [1, 2, 3]

• Technical literacy: Basic computer skills, familiarity with MS Office/Google Workspace, and experience with CRM or call management tools. [1, 2, 3]

Common Job Parameters

• Average salary: Generally ranges from ₹8,000 to ₹25,000+ per month plus performance incentives or sales commissions, depending on the industry (real estate, banking, edtech, BPO).

• Shifts: Day shifts, rotational shifts, or US/UK night shifts depending on the target market. [1, 2, 3]

You can look at sample templates or build postings via platforms like Indeed Job Description Guide, Betterteam, or Internshala. [1, 2, 3]

If you are writing a specific job posting, let me know:

• The industry (e.g., real estate, finance, edtech, e-commerce)

• Whether the role is inbound, outbound, or blended

• The location or work-from-home status

I can customize a tailored job description for you.

• Indeed

  Telecaller Job Description [Updated 2026]

• Betterteam

  Telecaller Job Description

• Razorpay

  Telecaller Job Description: Free Sample, Responsibilities, Skills, and Success - Razorpay Learn

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• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 1 years of experience.