Telesales Telecaller

8,000 - 14,000 /month*

Krishna Associates

Ayodhya Nagar, Belgaum

₹2,000 incentives included

6 - 12 months Experience in Telesales / Telemarketing

25 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

MS Excel

Outbound/Cold Calling

Wiring

Communication Skill

Job Highlights

Sales Type: Loan/ Credit Card

Languages: Hindi, Kannada

10th Pass and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

Telecaller – Roles & Responsibilities

Make outbound calls to customers regarding overdue loan, credit card, or EMI payments.

Politely remind customers about pending dues and encourage timely repayment.

Explain outstanding amounts, due dates, and available payment options.

Listen to customers, understand their concerns, and record their responses accurately.

Negotiate payment commitments within company guidelines.

Update call outcomes, payment promises, and customer feedback in the collection system.

Follow up with customers who have given payment commitments.

Escalate difficult or disputed cases to the Team Leader or Manager.

Maintain daily call targets, promise-to-pay targets, and productivity standards.

Ensure all conversations comply with company policies, client requirements, and applicable laws.

Maintain confidentiality of customer information.

Coordinate with field collection executives when personal visits are required.

Required Skills

Good communication skills in Kannada, Hindi, Marathi, and basic English.

Basic computer knowledge (MS Excel, MS Word, email, and CRM/software).

Good negotiation and persuasion skills.

Patience, professionalism, and customer-handling ability.

Ability to achieve daily and monthly targets.

Honest, disciplined, and punctual.

Key Performance Indicators (KPIs)

Number of calls made per day.

Right Party Contacts (RPC).

Promise-to-Pay (PTP) commitments obtained.

PTP conversion to actual payments.

Amount collected.

Call quality and compliance.

Attendance and punctuality.

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 1 years of experience.

More about this Telesales Telecaller job

What skills and experience do you need for this Telesales Telecaller job?
Ans : To apply for this Telesales Telecaller job, candidates should have skills like Computer Knowledge, Domestic Calling, MS Excel, Outbound/Cold Calling, Wiring, Communication Skill along with 1-1 years of experience.
What salary is offered for this Telesales Telecaller job?
Ans : The salary for this Telesales Telecaller job ranges between ₹8,000-₹14,000 per month.
What shift and timings does this job follow?
Ans : This Telesales Telecaller job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ayodhya Nagar, Belgaum.
How many vacancies are there for this Telesales Telecaller job?
Ans : There are 25 vacancies for this Telesales Telecaller role.
Is this job open for all genders?
Ans : Yes, this Telesales Telecaller job is open for both male and female candidates.
What does the role of Telesales Telecaller involve?
Ans : As a Telesales Telecaller, your work will involve skills like Computer Knowledge, Domestic Calling, MS Excel, Outbound/Cold Calling, Wiring, Communication Skill. This role is part of Telesales / Telemarketing category.
What is the job location for this position?
Ans : The job location for this Telesales Telecaller position is Ayodhya Nagar, Belgaum.
Who is the right fit for this Telesales Telecaller job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, MS Excel, Outbound/Cold Calling, Wiring, Communication Skill with 1-1 years of experience is the right fit for this Telesales Telecaller job.
What makes this Telesales Telecaller job a good opportunity?
Ans : This Telesales Telecaller job is a good opportunity as it offers a salary between ₹8,000-₹14,000 per month. This is a Full Time job and has 25 openings.