Make outbound calls to retailers, wholesalers, distributors, and potential customers.
Introduce and promote the company's teddy bears and soft toy product range.
Follow up on inquiries, quotations, and pending orders.
Maintain customer databases and update call records.
Handle customer complaints and provide appropriate solutions.
Coordinate with the sales, dispatch, and production teams regarding order status.
Inform customers about new product launches, offers, and promotions.
Collect customer feedback and market information.