Telecaller

18,000 - 21,000 /month

Indus Tmt Industries Limited

BTM 2nd Stage, Bangalore

2 - 5 years Experience in Telesales / Telemarketing

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Lead Generation

MS Excel

Wiring

Job Highlights

Sales Type: B2B Sales

Languages: Kannada

All Education levels

All genders

6 days working | Day Shift

Job Benefits: Insurance

Job Description

Position: Telecaller – Toll-Free Call Handling
Department: Customer Service / Sales Support
Location: BTM Layout
Reporting To: Customer Service Manager / Sales Manager

Job Summary

The Telecaller will be responsible for handling incoming toll-free calls from customers, dealers, distributors, contractors, and prospective buyers. The role involves providing product information, resolving customer queries, registering complaints, generating sales leads, and ensuring excellent customer service for TMT steel products.

Key Responsibilities

Handle all incoming toll-free customer calls professionally and courteously.
Provide information about TMT products, grades, pricing, offers, and dealer locations.
Register customer inquiries, complaints, and feedback in the CRM/system.
Coordinate with sales, dispatch, logistics, and technical teams for issue resolution.
Generate and forward sales leads to the concerned sales representatives.
Follow up with customers regarding inquiries, complaints, and service requests.
Maintain accurate records of all customer interactions and call details.
Escalate unresolved issues to the appropriate department.
Ensure customer satisfaction and maintain positive relationships.
Achieve call handling and customer service targets as assigned.
Prepare daily, weekly, and monthly call reports.

Required Qualifications

Bachelor's Degree or PUC/Any Graduate.
1–3 years of experience in telecalling, customer support, or call center operations.

Skills Required

Good communication skills in Kannada, English, and Hindi.
Strong customer handling and problem-solving abilities.
Basic computer knowledge (MS Office, Email, CRM software).
Ability to multitask and work under pressure.

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 2 - 5 years of experience.

More about this Telecaller job

What skills and experience do you need for this Telecaller job?
Ans : To apply for this Telecaller job, candidates should have skills like Computer Knowledge, Domestic Calling, Lead Generation, MS Excel, Wiring along with 2-5 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹21,000 per month in this Telecaller position.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in BTM 2nd Stage, Bangalore.
How many vacancies are there for this Telecaller job?
Ans : There are 2 vacancies for this Telecaller role.
Is this job open for all genders?
Ans : Yes, this Telecaller job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Telecaller, you will work on skills like Computer Knowledge, Domestic Calling, Lead Generation, MS Excel, Wiring.
What is the job location for this position?
Ans : The job location for this Telecaller position is BTM 2nd Stage, Bangalore.
Who is the right fit for this Telecaller job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Lead Generation, MS Excel, Wiring with 2-5 years of experience is the right fit for this Telecaller job.
What makes this Telecaller job a good opportunity?
Ans : This Telecaller job is a good opportunity as it offers a salary between ₹18,000-₹21,000 per month. This is a Full Time job and has 2 openings.