Telecaller

Job Opening: CRE (Customer Relationship Executive) – Automobile Dealership

We are hiring enthusiastic and customer-focused CREs to manage customer communication, follow-ups, and coordination with sales and service teams at our automobile dealership.

Job Title: CRE (Customer Relationship Executive)
Openings: 10
Location: Jugiana, Ludhiana – 141010
Candidate Requirement:

• Female candidates required

• Pleasant personality and professional phone etiquette

Education Qualification:

• Graduation mandatory

Experience Required:

• Experience in automobile dealership preferred
  OR

• Experience in telecalling / customer calling preferred

Job Description:

The CRE will be responsible for handling customer communication through calls, ensuring timely follow-ups, service reminders, and collecting customer feedback. The role plays a key part in maintaining customer satisfaction and supporting sales and service operations.

Roles & Responsibilities:

• Handle inbound and outbound customer calls professionally

• Follow up on sales leads, service due reminders, and inquiries

• Collect customer feedback after sales and service

• Coordinate with sales and service teams for customer requirements

• Update customer details, call status, and remarks in CRM/DMS

• Handle customer queries and escalate issues when required

• Maintain call quality, accuracy, and follow-up timelines

• Support customer retention and repeat business activities

Skills Required:

• Good communication skills in Hindi, English & Punjabi

• Strong customer handling and follow-up abilities

• Basic computer knowledge (CRM/DMS preferred)

• Polite, patient, and service-oriented attitude

Immediate joining preferred.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 6+ years Experience.