Team Leader - Call Centre - Bengaluru - SDR Tower - JM Job Purpose To oversee a team of outbound sales agents, to drive business growth and meet performance targets. Primary responsibilities will include managing team operations, ensuring high-quality sales interactions.This role demands strong leadership skills, excellent sales acumen, and a results-oriented mindset. Responsibilities Core Responsibilities: 1. Team Management: • Supervise and mentor a team of outbound sales agents. • Conduct daily team briefings to set targets and expectations. • Monitor agent performance and provide constructive feedback. 2. Sales Strategy Execution: • Implement sales strategies to meet or exceed team targets. • Develop call scripts, objection-handling techniques, and closing strategies. • Analyse sales data to identify trends and optimize performance. 3. Performance Monitoring: • Track individual and team KPIs, including call volume, conversion rates. • Ensure compliance with company standards and data protection Policy. 4. Training and Development: • Identify training needs and organize periodical trainings. • Ensure new hires are effectively onboarded . • Promote best practices for Lead conversions. 5. Customer Relationship Management: • Address escalated customer queries/issues promptly and effectively. Qualification ; Graduate , Master / Postgraduate
Other Details
It is a Full Time Telesales / Telemarketing job for candidates with 2 - 6+ years Experience.
More about this Team Leader - Call Centre job
Who is eligible to apply for this Team Leader - Call Centre job at Tata Capital Finance Limited?
Ans : Candidates should have All Education levels for this Team Leader - Call Centre job offered by Tata Capital Finance Limited.
How much can you earn in this position?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Team Leader - Call Centre job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Malur, Bangalore.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Team Leader - Call Centre job is open for both male and female candidates.
Where is this job located?
Ans : This Team Leader - Call Centre job is located in Malur, Bangalore.
Why should you apply for this Team Leader - Call Centre job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.
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Tata Capital Finance Limited
Malur, Bangalore
2 - 6+ years Experience in Telesales / Telemarketing
Full Time
