Key Responsibilities
• Handle inbound and outbound calls related to loan products and services.
• Clearly explain loan details including eligibility, loan amount, tenure, interest rates,
and process steps.
• Understand customer requirements and effectively communicate product benefits.
• Use strong convincing and negotiation skills to address concerns and encourage
application completion.
• Collect customer information and ensure accurate data entry in the system. • Guide
customers on required documenta on and application procedures.
• Follow up with customers to complete applications and resolve pending
requirements.