Retention Executive

12,000 - 30,000 /month

Vinayak Services

Vikhroli (West), Mumbai

1 - 3 years Experience in Telesales / Telemarketing

5 Openings

Full Time

Skills Required

Wiring

Communication Skill

Job Highlights

Sales Type: Loan/ Credit Card

Graduate and above

Males Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

Job Title: Retention Executive / Retention Officer

Company: SMFG Grihshakti

Location: Vikhroli, Mumbai

CTC: Up to ₹3.5 LPA (Depends on interview & experience)

Experience Required: Minimum 1 Year

Product: Home Loan (HL) & LAP (Loan Against Property)

Job Summary:

We are looking for a dynamic and customer-focused Retention Executive to manage and retain existing customers for Home Loan and LAP products. The role involves minimizing customer attrition, handling queries, and ensuring customer satisfaction.

Key Responsibilities:

Handle existing customer portfolio for Home Loan & LAP

Ensure customer retention and reduce loan closures/switch-outs

Resolve customer queries and provide excellent service support

Coordinate with internal teams for issue resolution

Identify cross-sell and up-sell opportunities

Maintain strong relationship with customers

Track customer feedback and improve service quality

Eligibility Criteria:

Minimum 1 year experience in HL / LAP / Banking / NBFC

Good communication and convincing skills

Customer handling & problem-solving ability

Basic knowledge of loan products and retention process

Skills Required:

Communication Skills

Relationship Management

Customer Retention Strategy

Negotiation Skills

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.

More about this Retention Executive job

What are the eligibility criteria for this Retention Executive job?
Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience and skills like Wiring, Communication Skill for this Retention Executive job offered by Vinayak Services in Vikhroli (West), Mumbai.
What salary is offered for this Retention Executive job?
Ans : The salary for this Retention Executive job ranges between ₹12,000-₹30,000 per month.
What shift and timings does this job follow?
Ans : This Retention Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vikhroli (West), Mumbai.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-3 years of experience can apply for this Retention Executive job. Only male candidates can apply.
What does the role of Retention Executive involve?
Ans : As a Retention Executive, your work will involve skills like Wiring, Communication Skill. This role is part of Telesales / Telemarketing category.
Where is this job located?
Ans : This Retention Executive job is located in Vikhroli (West), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Wiring, Communication Skill along with 1-3 years of experience is ideal for this Retention Executive job.
Why should you apply for this Retention Executive job?
Ans : This Retention Executive job offers a salary between ₹12,000-₹30,000 per month. This is a Full Time opportunity and has 5 openings available.