Relationship Manager

A Relationship Manager (RM) in a matrimony company (like Bharat Matrimony or similar platforms) plays a mix of sales + customer service + matchmaking support. The role is very target-driven but also relationship-focused.

Core Roles & Responsibilities

1. Client Handling & Relationship Building

Manage assigned client profiles (premium members).

Build trust and maintain regular contact via calls/WhatsApp/email.

Understand client preferences (age, caste, profession, location, etc.).

2. Matchmaking Assistance

Suggest suitable profiles based on client requirements.

Shortlist and recommend potential matches.

Coordinate between both parties for communication or meetings.

3. Sales & Revenue Generation

Convert free users into paid/premium members.

Upsell higher packages or renewal plans.

Achieve monthly/weekly sales targets.

4. Follow-ups & Conversion

Regular follow-up with prospects and existing clients.

Handle objections and close deals.

Ensure high conversion ratio.

5. Customer Support & Issue Resolution

Handle complaints or concerns professionally.

Provide quick solutions to improve customer satisfaction.

Ensure a smooth matchmaking experience.

6. Data Management & CRM

Update client details in CRM systems.

Track interactions, preferences, and progress.

Maintain proper documentation.

7. Coordination & Communication

Act as a bridge between potential brides/grooms and families.

Schedule calls/meetings between interested profiles.

Maintain confidentiality and professionalism.

8. Target Achievement & Reporting

Meet KPIs like revenue, conversions, and client engagement.

Share daily/weekly performance reports with managers.

🔹 Key Skills Required

Strong communication (especially in Marathi Language)

Sales & negotiation skills

Convincing and interpersonal skills

Patience and empathy

Target-oriented mindset

• It is a Full Time Telesales / Telemarketing job for candidates with 2 - 5 years of experience.