We are looking for a customer-focused and result-oriented Relationship Manager to manage client relationships, handle customer queries, and generate business opportunities through limited outbound calling and regular follow-ups. The ideal candidate should have good communication skills, a professional attitude, and the ability to build long-term relationships with clients.
Key Responsibilities
Build and maintain strong relationships with existing and potential clients.
Make limited outbound calls to prospective and existing customers.
Follow up with interested leads and explain products or services.
Understand customer requirements and provide suitable solutions.
Handle customer queries and coordinate with internal teams for timely resolution.
Maintain accurate customer records and update follow-up details in the CRM.
Identify opportunities for repeat business, referrals, and customer retention.
Achieve assigned relationship management and business targets.
Provide regular updates to the reporting manager on lead status and client interactions.
Required Skills
Excellent verbal communication and interpersonal skills.
Good relationship-building and customer-handling abilities.
Basic computer knowledge and proficiency in MS Office.
Ability to manage follow-ups and maintain customer data.
Professional, confident, and customer-oriented approach.
Basic sales and negotiation skills will be an advantage.